The New Authority in Canine Wellness
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FAQs | HappyTails Canine Wellness™

OUR COMPANY

We are dog lovers, committed to employing cutting edge science and ingredient development technologies, to create the finest and most scientifically advanced canine wellness treats and supplements available in the marketplace.

HappyTails Canine Wellness™ is a division of Au Terre™, Inc. a premier bio innovation enterprise dedicated to advancing the fields of sustainable and biodegradable biopolymers, nutraceuticals, and canine wellness with the mission to deliver disruptive, sustainable solutions to the world’s greatest health and environmental challenges.

We are deeply dedicated is to advancing wellness for our pups, our people, and our planet!

We are headquartered in Santa Clara, California.

Yes! Dog parents are smart, and they care about their pups and our planet! Our HappyTails Canine Wellness™ family is committed to saving our environment... One Bag at a Time! Our packaging is specially designed to not only protect our products with superior barrier qualities, but they are responsibly manufactured with eco-friendly, post-consumer recycled content. As a result, you may see that each bag has its perfect imperfections. So, we invite you to cherish the unique aspects of our bags and celebrate that together we are leading the way toward a greener tomorrow! Our FDA-approved, eco-friendly packaging will:
♥ Help reduce C02 emissions
♥ Reduce our carbon footprint
♥ Reduce petroleum consumption
♥ Reduce landfill waste

Together, we are doing our part to reduce plastic waste and contributing to the future of global wellness.

Thank you for your interest in HappyTails Canine Wellness™! Please contact us at info@happytails-wellness.com with your store name, location, and contact information, and we will contact you.

SAFETY FIRST!

HappyTails Canine Wellness™ uses the Waltham® Method to calculate feeding guidelines. For over 50 years Waltham® has been a leading authority in dog and cat nutritional research and has delivered clinical and scientific evidence to support recommended feeding protocols for our cherished companion animals.

It’s important to appreciate that feeding guidelines are based on several factors such as genetics, breed, age, activity level, neuter status, energy requirements and life stage requirements To account for these variety of factors, we’ve provided detailed feeding guidelines on all our packages. The suggested servings listed on each package are guidelines and may need to be adjusted based on each individual dog’s needs.

What’s more, the canine digestive system can take time to adjust to new sources of foods and nutrients so it’s best to introduce our treats and supplements into your dog’s feeding protocol slowly. Initially, we suggest following the recommended feeding guidelines, regarding servings per day, and begin feeding 2-3 times the first week, 3-4 times the second week, then daily in the third week and beyond.

Food sensitivities are commonly developed over time and triggered by the protein content in the diet. Salmon oil does not contain protein and would not impact sensitivities.

Our beloved canine companions’ immune and overall health begins in the gut. Within the GI Tract or gastrointestinal tract, your dog has a unique collection of hundreds of different types of bacteria and other microbes known collectively as the gut microbiome. A healthy microbiome is crucial for your dog’s overall health, and supports everything from nutrient absorption to immune, skin, coat, and cognitive wellness. The delicate balance these bacteria try to achieve can be negatively impacted by diet, medication, stress, and life stage transitions. When the microbiome is out of balance, it can negatively impact your dog’s health and contribute to issues such as inflammatory digestive issues, immune system reactions, diabetes, weight gain, and even mood changes.

Fortunately, it is possible to restore and maintain a healthy gut microbiome for your pup without using medications with adverse side effects. In fact, it’s as simple as feeding your dog prebiotics daily. HappyTails™ includes clinically proven prebiotics in many of our treats and supplements because it nourishes and promotes the growth of beneficial gut bacteria while it inhibits the proliferation of potentially harmful bacteria. Additionally, it has been proven to reduce stool odors, enhance immunity, and support nutrient absorption resulting in a healthy and balanced environment in the microbiome and greater overall wellness.

We only source high-quality proteins and domestically and globally sourced ingredients, like New Zealand Green Lipped Mussels and Wild-Caught Sockeye Salmon, and we use local and fresh produce whenever it’s available.

We test every batch of our treats and supplements for Salmonella, E-coli and Listeria, and our products undergo rigorous testing for contaminants and environmental toxins as well.

Broadly speaking, the Guaranteed Analysis (GA) is the nutrient profile that can be found on the back of our bags. The GAs is your assurance that the levels of key nutrients like protein, fat, moisture, etc., are guaranteed for that product. For example, the crude protein level is calculated as follows: Guaranteed Crude Protein ÷ Dry Matter Content x 100 = True Protein Content. Our Jerky Treat recipes consist of 95% protein. When calculated for the GA it comes to approximately 48% Crude Protein.

Simply state, the GA is just that – guaranteed – so you KNOW exactly what your dog is getting!

No worries!

The moisture packets we use are made from small amounts of Silica Gel Desiccant, which is non-toxic, meaning that it is not poisonous if eaten. However, there may be some risks associated with the packet getting lodged in the throat if swallowed whole. If your dog accidentally ingests this, the gel will absorb water within their stomach. We recommendation that you monitor your dog during feeding and make sure your dog drinks plenty of fresh, clean water to stay hydrated. Finally, remove the desiccant from the bag and safely dispose of it when the bag is empty for an extra measure of safety and security for your dog.

If your dog shows any signs of distress, choking or vomiting, please consult your animal care specialist immediately.

PRODUCTS & INGREDIENTS

Over the last decade, scientific research has resulted in powerful breakthroughs in preventative health, and nutritional formulation that delivers optimal wellness for our canine companions. Our team of canine wellness experts represent over 100+ years of scientific & academic research, patented formulas, and product development. Together we are developing and delivering the finest and most scientifically advanced canine wellness products available, so your dog can live the BEST LIFE POSSIBLE!

Canine wellness begins in the gut. Scientific research has revealed the importance of maintaining a healthy microbiome and the positive impact that the consumption of pre, pro and postbiotics can have in the life of your dog. Therefore, we have developed our own proprietary blend of live probiotics, pre and postbiotics, digestive enzymes and antioxidants called SYNBIOTICS 5+™ that delivers synergistic action designed to improve overall canine wellness. What’s more, our treats and supplements have been scientifically formulated to deliver key functional benefits specifically designed to positively impact your dog’s life.

From Wild Sockeye Salmon to New Zealand Green Lipped Mussels and Premium USA-Sourced Beef, we have traveled the globe to find the finest ingredients for our products. Additionally, our team of canine wellness experts work with the leading canine ingredient manufacturers, like Lallemand and Ingredients By Nature, who employ cutting edge technologies to develop ingredients that strengthen the canine immune system, promote gut health, support mobility, and contribute to healthy aging. The results? Delicious, nutritious canine wellness treats, and supplements loaded with functional benefits, all made with love in the USA!

MY ACCOUNT

Go to My Account and click the forgot password link below the login button. Enter your username or email to request a password reset link via email.

Once logged into your account, go to your account dashboard. In the Account Details, click on the Addresses button to edit your billing or shipping address.

Once logged into your account, go to your account dashboard. Click the Account Details tab to edit your contact information.

Once logged into your account, go to your account dashboard. Click the Payment Methods tab to edit your payment methods.

PAYMENTS, RETURNS & SHIPPING

Yes! If you are not completely satisfied with your purchase, please let us know and we’ll do our best to make things right.

We offer a 30-day money back guarantee from the original purchase date. We are unable to accept returns made after 30 days from the original purchase date, except at the discretion of our customer service team. We are unable to accept returns on expired products. Please visit our Return Policy page for more details. You may also reach out to us at info@happytails-wellness.com

To celebrate our Summer 2021 launch, we are offering free shipping on all orders within the Continental US (for a limited time). This free shipping special will not include shipping to Hawaii, Alaska, Puerto Rico or the US Virgin Islands. Our shipping carriers do not deliver on weekends.

We work hard to deliver your products as quickly as possible. Most customers receive their order within 1-3 business days of placing their order. You can also check your Order Status at any time for tracking information.

Yes! If you are not completely satisfied with your purchase, please let us know and we’ll do our best to make things right.

We offer a 30-day money back guarantee from the original purchase date. We are unable to accept returns made after 30 days from the original purchase date, except at the discretion of our customer service team. We are unable to accept returns on expired products. Please visit our Return Policy page for more details. You may also reach out to us at

No, we currently do not ship to PO Boxes or APO/FPO addresses.

Due to COVID, shipping policies can vary. However, most carrier's current policy is for the driver to leave the package at your door.

We accept Apple Pay, Paypal, Visa, Mastercard, American Express and Google Pay.

Please click on the "Contact Support" button below and fill out the form. Please indicate the reason for cancellation.

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